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IT Infrastructure Services

Infrastructure plays a critical role in business transformation. It enables everything else: applications, processes, operating models, enterprises and extended enterprises. The IT infrastructure of an organization is the framework that supports its business. Without it, applications cannot run, calls cannot be made and businesses cannot function. In today’s competitive marketplace, organizations are challenged to develop, operate and manage their IT infrastructure service delivery that remains cost-effective, competitively distinct, and flexible regarding changing business requirements.

GCE provides a comprehensive set of services for designing, managing and implementing IT infrastructures for many clients from different segments that is based on best practices and our long experience.

Critical Systems Security

Host Intrusion protects against day zero attacks, hardens systems, and helps maintain compliance by enforcing behavior-based security policies on clients and servers. A centralized management console enables administrators to configure, deploy and maintain security policies, manage users and roles, view alerts, and run reports across heterogeneous operating systems.

Critical Systems Protection provides unique services and benefits like;

  • Providing prevention techniques that shield operating systems, applications, and services by defining acceptable behaviors for each function.
  • Protecting systems from misuse by unauthorized users and applications through system and device controls that lock down configuration settings, file systems, and the use of removable media.
  • Providing monitoring, notification, and auditing features that ensure host integrity, system and regulatory compliance
  • Enabling cross-platform server auditing and compliance enforcement with graphical reporting engine featuring multiple queries and graphic formats to visually highlight data.
  • Centralized management console allows simplified, sophisticated administration of heterogeneous systems, reducing workload and providing better reporting.

Business Continuity

Some of the major challenges face enterprise include;

  • Establishing a defined process to ensure business will resume in the event of a disaster
  • Ensuring consistent process across data and applications
  • Restoring data after an outage
  • Applying a consistent process across data and applications
  • Managing interruptions to routine processes that can have a major impact on an organization and lead to lost revenue

Our team, along with Symantec solutions, can help you meet your business recovery objectives by automating backup and recovery, application clustering, and data replication. This will result in;

  • Reducing operating costs and improve operations and manageability of your backup, data availability, and clustering environment with tools that work the same across all platforms and provide management from a single console
  • Reducing hardware costs through increased server and storage utilization, reduplication, and storage tiering
  • Increasing reliability with customer proven, best-of-breed availability technologies
  • Ensuring your mission-critical data and applications remain up and running
  • Reducing operating costs by standardizing on a single business continuity solution to deliver consistent recovery methodologies across people, processes, and technology

Backup And System Recovery

With robust and leading Symantec solutions, our team works with many customers to deliver reliable backup and recovery designed for growing businesses. Easily protect more data while you reduce storage and management costs through integrated deduplication and archiving technology. Reduce business downtime, ensure critical information on virtual or physical systems is always protected and restored in seconds whether in Windows, Linux, or Unix platforms.

Key Benefits -

  • Protect more data while you reduce storage and management costs
  • Optimizing network utilization across heterogeneous, physical and virtual environments with integrated deduplication technology
  • Easily automate storage and management savings with efficient archiving and backup through a single console
  • Eliminate redundant backups for Microsoft Exchange, Active Directory, and SQL in a virtual environment with integrated VMware and Hyper-V protection
  • Restore individual Exchange messages, SharePoint site items or documents, and Active Directory user preferences from a single-pass backup
  • Easily manage a local or distributed backup environment through a single console
  • Eliminate your backup window and help ensure recovery point objectives are easily met with continuous backup protection

Automation Of IT Best Practices

Each fast forwarding enterprise is looking for an automation platform for orchestrating and integrating IT tools to drive down the cost of data center operations, while improving the reliability of IT processes. It enables IT organizations to automate best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). This is achieved through workflow processes that coordinate System Center and other management tools to automate incident response, change and compliance, and service lifecycle management processes.

Through workflow designer of this automation platform we can shares data and initiates tasks in System Center Operations Manager, System Center Configuration Manager, System Center Service Manager, Virtual Machine Manager, Active Directory and 3rd party tools. The workflow automates IT infrastructure tasks, while System Center Service Manager workflow provides automation of human workflow. The combined offering ensures repeatable, consistent results by removing the latency associated with manual coordination service delivery. System Center and this platform enable integration, efficiency, and business alignment of the data center IT services by:

  • Automating cross-silo processes and enforcing best practices for incident, change, and service lifecycle management.
  • Reducing unanticipated errors and service delivery time by automating tasks across vendor and organization silos.
  • Integrating System Center with non-Microsoft tools to enable interoperability across the data center.
  • Orchestrating tasks across systems for consistent, documented, compliant activity.

IT Service Management

Business wants IT to deliver services that are reliable, compliant, cost-effective, and able to continuously adapt to their ever-changing requirements. With the proper System Service Manager, IT organizations can build an integrated Service Management approach to meeting those needs. Through its power of integrated platform, it orchestrates and unifies the knowledge, processes, and activities across its entire family; this results in improved productivity, reduced costs, lower time to resolution, and a better alignment to business.

Out of the box, System Service Manager provides organizations with connectors that allow siloed data residing in other system collectors and Active Directory Domain Services to create a baseline CMDB.

This centralized, knowledge-driven CMDB serves as a critical repository of operational data, client configuration information, and incident management knowledge. Key asset information, performance metrics, and configuration management data are centralized in the CMDB, allowing it to be used for incident resolution, effective change management, and intelligent decision making.

By orchestrating and unifying the knowledge across all the systems services, the Service Manager helps IT continuously adapt to new business requirements while reducing cost, lowering time to resolution, and helping to align IT to the business.

Management And Performance Efficiency

With the myriad of technologies and applications hosted in today’s data centers, combined with the continued virtualization of those systems and workloads, organizations continue to have to deploy multiple management tools that include proprietary and limited-scope products, tools developed in house, and more.

SCOM uniquely enables customers to reduce the cost of data center management across server operating systems and hypervisors through a single, familiar and easy to use interface. By extending the value that customers already see in managing their Windows Server deployed applications to UNIX and Linux, customers are also able to better meet their service level agreements for applications in the data center.

Benefits of SCOM System -

  • Enhances application performance and availability across heterogeneous platforms in the data center, with the ability to monitor Windows, Linux and UNIX servers and their workloads – all through a single console.
  • Improves management of applications in the data center through enhanced reporting that shows how actual application performance and health maps to target levels of service, as well as monitoring capabilities that scale to required workloads.
  • Increases speed of access to information and functionality to drive management with efficient problem identification and actions to quickly resolve issues before they become incidents.

On-Demand Application Access

Citrix XenApp is the leading technology of an on-demand application delivery solution that enables any Windows application to be virtualized, centralized, and managed in the data center and instantly delivered as a service to users anywhere on any device. In use by over 100 million users worldwide, XenApp delivers on the promise of proven application compatibility.

Compared to traditional application deployment technology, virtual application delivery with XenApp enables organizations to improve application management by:

  • Centralizing applications in the data center to reduce costs.
  • Controlling and encrypting access to data and applications to improve security.
  • Delivering applications instantly to users anywhere.

Whether application virtualization or session virtualization technology is used, XenApp ensures that users receive the highest quality experience through Citrix HDX technology. HDX adapts virtual application delivery and access based on each user’s device, network, and location to ensure an optimal experience. XenApp enables enterprise class scalability for any size business and ensures that virtual application delivery and management is secure by design. XenApp integrates the tools and infrastructure needed to help control, measure, and monitor performance to ensure that service level agreements and corporate security requirements are met. Application virtualization technology, session virtualization technology, and centralized application management gives users direct access to Windows applications from any device, using a web browser via Citrix Receiver. Citrix Receiver delivers applications to over 30 operating systems.

Data Center Optimization

Virtualization technology provides a reliable and optimized solutions enabling organizations to improve server utilization and reduce costs. It provides a small footprint and minimal overhead. It easily plugs into customers’ existing IT environments, leveraging their existing patching, provisioning, management, support tools, processes, and skills.

IT Pros can easily leverage their existing knowledge and skills with these virtualization products, as well as the collective knowledge of the community, minimizing any learning curve. In addition, with Microsoft providing comprehensive support for Microsoft applications and heterogeneous guest operating systems, customers can virtualize with confidence and peace of mind.

Customers can use virtualization technologies for the following scenarios:

  • Test and Development
  • Data Center Servers Consolidation
  • Branch Office Consolidation
  • Hosted Desktop Virtualization (VDI)

For more information, send an email to info@gce.com.jo
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Email:info@gce.com.jo
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